Driving to Zero Defects "8 Step Quality Defect Reduction Method"

HOST COMPANY: The Raymond Corporation

The Raymond Corporation, a Toyota Industries (TICO) member company is a global provider of materials handling equipment, technology, expertise, and support. Raymond manufactures electric lift truck products for the narrow aisle and very narrow aisle market segments in Class I, II, and III (Counterbalanced, Narrow Aisle, Pallet Truck).

The company was founded in 1922 and is based in Greene, NY. It has manufacturing sites in Greene, NY and Muscatine, IA, and a parts distribution facility located in Syracuse, NY.

WORKSHOP DESCRIPTION
Raymond will provide a tour of its manufacturing operations highlighting how it has applied the Toyota Production System (TPS) Principles and Tools.
In the afternoon, Raymond will review its 8-step method for reducing quality defects, including how each step is performed and its key points. A critical part of this method is Raymond’s daily morning market or Asaichi meeting, which will also be highlighted during the workshop.
Asaichi morning meetings are used to communicate problems, share countermeasures, and speed overall resolution. Since every problem is an opportunity for improvement, this process helps leader’s and associates understand that quality is everyone’s responsibility.

WHO SHOULD ATTEND
Any level of the organization from front line Team Leader to CEO.
Individuals and teams encompassing a cross section of your company.

PARTICIPANT BENEFITS
* Gain an understanding of how to effectively reduce quality defects.
* How Asaichi meetings work.
* The benefits of Asaichi morning meetings.
* How to engage all team members and departments and be part of the solution.

COURSE AGENDA
 8:00 to  8:30 am: Registration and welcome
 8:30 to  9:30 am: Overview of The Raymond Corporation
 9:30 to 11:00 am: Tour of The Raymond Corporation
11:00 to 11:30 am: Q&A
11:30 to 12:00 pm: Lunch (provided)
12:00 to  3:30 pm: Driving to Zero Defects
 3:30 to  4:00 pm: Wrap-up

Workshop Objectives:
* Review 8-step method for reducing quality defects
* Review asaichi meeting roles, format and process

The workshop will be facilitated by Scott Campbell, TPS Manager at The Raymond Corporation and Carol Miller, Principal Consultant at AM&T.

See this and other newsletter articles at http://amt-mep.org/files/9413/7883/1821/2013-09.pdf

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