Global Manufacturers Outpace Service Firms in Quality Systems

Manufacturers are far ahead of service companies in using quality management systems. According to a survey conducted of almost 2,000 organizations in 22 countries, ASQ found that 78 percent of manufacturing companies use ISO as a quality framework, versus 52 percent of service-based organizations. “Internationally, Finland has the lowest percentage of organizations that use ISO as a quality framework, 56 percent,” says ASQ. The Czech Republic was the leader — at 83 percent of organizations using ISO. In the United States, 60 percent of organizations use ISO as a quality framework.

The survey found that all companies generating more than $10 billion a year in revenue provide quality training, including lean, Six Sigma, ISO, auditing and quality management.

Compared to service organizations, manufacturers provide twice as much training in the areas of Six Sigma and lean, and one-third more training in the areas of auditing and ISO. In Germany, 77 percent of the organizations provide ISO training and 82 percent provide general quality management training — the highest of any group of organizations. Learn more at www.globalstateofquality.org.

See this and other newsletter articles at http://amt-mep.org/files/2713/7572/0531/2013-08.pdf

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